Welcome people to this exclusive F&B SERVICE BLOG!!!!
Well....i am Maruti Kamath a 2007-08 passout of IHM Goa with an exclusive interest in F&B service....many a times when studying, i noticed that soem terms in this subject were not clear to me....sometimes, i needed information which werent available in library books...searching on the net was also tiresome.....now this blog is an answer to all my problems...well i dont need it bcuz i have passed out already and am placed in a well established 5star chain....how ever for the current HM students i hope this blog will serve as a relief....
In this blog u will find information on everything in F&B SERVICE and CONTROLS....i will also post INTERVIEW TIPS at a later date...any suggestions and comments are welcome....keep negative comments to urself cuz i don need them;)....feel free to ask any questions
Not postponing this anyfurther....heres to all hotel management students.....CHEERS!!!
Well....i am Maruti Kamath a 2007-08 passout of IHM Goa with an exclusive interest in F&B service....many a times when studying, i noticed that soem terms in this subject were not clear to me....sometimes, i needed information which werent available in library books...searching on the net was also tiresome.....now this blog is an answer to all my problems...well i dont need it bcuz i have passed out already and am placed in a well established 5star chain....how ever for the current HM students i hope this blog will serve as a relief....
In this blog u will find information on everything in F&B SERVICE and CONTROLS....i will also post INTERVIEW TIPS at a later date...any suggestions and comments are welcome....keep negative comments to urself cuz i don need them;)....feel free to ask any questions
Not postponing this anyfurther....heres to all hotel management students.....CHEERS!!!
2 comments:
DIFFERENT CLASSIFICATION SYSTEMS USED IN HOSPITALITY INDUSTRY
Group U2
Mandar
Ashish
Rachana
Harsh
Index
• Introduction 3
• Michelin Red Guide 4
• AA Rosette 5
• AA Star Rating 6
• IH&RA Star Grading 7
• Comparison Between AA Star Rating and IH&RA Star Rating 8
• Comparison Between Michelin Red Guide and AA Rosette 9
• Bibliography
Introduction
A hotel is a building which provides lodging, meals, and other services to the travelling public on a commercial basis. Inns were the first form of hotels and have existed since very ancient times to serve merchants and travellers.
Due to enormous expansion of the hospitality sector worldwide over the last few decades, standards, especially those of smaller establishments have improved considerably. For the sake of greater comparability, rating systems have been introduced.
For restaurants most well known and reliable ratings are Michelin Red Guide and Rosette grading. For hotels there is star grading by The AA (American Association) and The IH&RA (International Hotel & Restaurant Association).
Michelin Red Guide:-
Michelin grading has been in business evaluating and recommending hotels and restaurants for over a century. Michelin’s professional evaluators anonymously visit restaurants and hotels and grade them over a range of criteria and if evaluators are impressed with the hotel or restaurant then they keep on visiting that place to check that the standards are maintained.
This is a type of research which makes Michelin Guide a reliable source of recommendations.
For restaurants Michelin stars are based on following criteria –
• Quality of products.
• Mastery of flavour and cooking.
• “Personality” of the cuisine.
• Value for money.
• Consistency between visits.
Michelin Star represents only what is on your plate, they do not take into consideration interior decoration, service quality or table setting.
Eg. Tamrind, Rasoi.
Eg. Petrus, The Square.
Eg. Gordon Ramsay.
unknown. (2008). The Michelin Guide. Available: http://www.michelinguide.com/us/guide.html. Last accessed 17 apr 2008.
Rosette Awards:-
AA inspectors annually award restaurants for the quality of their food.
This is given to excellent restaurants which are outstanding and food is prepared with care, skill and good quality ingredients.
Eg Admiralty Restaurant, Awana.
This is given to the best restaurants offering high standards, greater precision and attention to the quality and selection of ingredients.
Eg 1880, Addendum Restaurant.
Three Rosettes are given to outstanding restaurants that demand recognition beyond the local area. Restaurants using the highest quality ingredients with consistent timing, seasoning and combinations of flavour with good service and wine list.
Eg Jaan,Park Terrace
Four Rosettes are given to restaurants which got national recognition. Food showing intense ambition, a passion for excellence, good technical skills and remarkable consistency.
Eg. Aubergine, Chapter One
Five Rosettes are given to the restaurant which is among the best in the world. It is highly individual, excellent culinary skills and sets standards to which others aspire. There should also be a distinctive wine list.
Eg. Petrus, Tom Aikins.
unknown. (2008). Guide to AA Ratings and Awards. Available: http://www.theaa.com/travel/accommodation_restaurants_grading.html. Last accessed 15 apr 2008.
AA Star Rating:-
When some one is looking for a place to stay, he needs a rating system that he can trust. The ETC (English Tourism Council), AA and RAC have joined forces to create one overall rating using a simple one to five rating.
Star rating is given to hotels on the following basis:-
Providing an informal service. A designated eating area serves breakfast daily and dinner most evenings.
Eg. Lonsdale Hotel Bloomsbury, Mina House Hotel.
All rooms have private facilities. A restaurant or dining room serves breakfast daily and dinner most evenings.
Eg. Arriva Hotel, Central House Hotel.
Smart and professional staff. All rooms have private facilities, and a restaurant open to residents and non-residents.
Eg. Ambassadors Hotel, Astor Court Hotel.
Professional, uniformed staff responding to guest needs or requests, and there usually are well-appointed public areas. A restaurant open for residents and non-residents, and lunch is available.
Eg. Chiswick Moran Hotel, Crowne Plaza London - Docklands.
Luxurious accommodation and public areas. A range of extra facilities and multilingual service. Guests are greeted at the hotel entrance. High quality menu and wine list.
Eg. The Hyatt Regency London - Churchill, Jumeirah Carlton Tower.
Red star hotels (AA ratings only) are amongst the top 200 Hotels in Great Britain and Ireland.
Eg. The Cumberland, Royal Garden Hotel
unknown. (2008). Guide to AA Ratings and Awards. Available: http://www.theaa.com/travel/accommodation_restaurants_grading.html. Last accessed 15 apr 2008.
IH&RA Star Grading System:-
A hotel is a commercial establishment which provides lodging, meals and service. An establishment to be referred to as hotel should have a minimum of six letting bedrooms, at least three of which must have attached private bathroom facilities. Hotels are classified in star categories ranging from 1 to 5, there is no standard method of assigning these ratings, and for example, it may look very different from a European or Asian hotel with same rating.
1 Star –The hotel provides a limited range of amenities and services, but adheres to a high standard of facility- wide cleanliness.
Eg. The Nest, Host Inn (India)
2 Star- The hotel provides good accommodation and better equipped bedrooms, with telephone and attached private bathroom.
Eg. Woodlands Hotel, Nalapad Residency (India).
3 Star- In addition to the 2 Star criteria, the 3 Star Hotel provides more spacious rooms and high class decoration and colour T.V. It also offers one or more bars or lounges.
Eg. Hotel Amar Agra, Krishna Palace Residence (India).
4 Star- In addition to the 3 Star criteria, the 4 Star Hotel provide more comfort with larger rooms, excellent cuisine, room service and other amenities.
Eg. The Connaught, Holiday Inn (India)
5 Star- In addition to the 4 Star criteria, the 5 Star Hotel provides most luxuries premises, wide range of guest services, as well as swimming pool and recreation centre.
Eg. Hilton Towers, Taj Palace Hotel (India).
unknown. (2007-08). Hotel. Available: http://www.businessdictionary.com/definition/hotel.html. Last accessed 18 Apr 2008.
Comparison of Star Grading
Star rating AA
(American Association ) IH&RA
(International Hotel & Restaurant Association)
Providing an informal service. A designated eating area serves breakfast daily and dinner most evenings. Hotel provides a limited range of amenities and services, but adheres to a high standard of facility- wide cleanliness.
All rooms have private facilities. A restaurant or dining room serves breakfast daily and dinner most evenings. Hotel provides good accommodation and better equipped bedrooms, with telephone and attached private bathroom.
Smart and professional staff. All rooms have private facilities, and a restaurant an open to residents and non-residents.
Hotel provides more spacious rooms and high class decoration and colour T.V. It also offers one or more bars or lounges.
Professional, uniformed staff responding to guest needs or requests, and there usually are well-appointed public areas. A restaurant open for residents and non-residents, and lunch is available. Hotel provides more comfort with larger rooms, excellent cuisine, room service and other amenities.
Luxurious accommodation and public areas, with a range of extra facilities and a multilingual service available. Guests are greeted at the hotel entrance. High quality menu and wine list.
In addition to these gradings there is also a red star for hotels providing services and facilities above 5 Star. Hotel provides most luxuries premises, wide range of guest services, as well as swimming pool and recreation centre.
There is no such additional criterion.
Comparison between Michelin and Rosette
Michelin Rosette
• It is graded from 1 to 3.
• It is give by Michelin.
• It is dependent on cleanliness of kitchen, food, its ingredients and presentation.
• Its grading standards are less then Rosette.
• It is graded from 1 to 5.
• It is given by AA.
• It is also dependent on interior of restaurant and service.
• Its grading standards are much higher then Michelin.
Bibliography
unknown. (2008). The Michelin Guide. Available: http://www.michelinguide.com/us/guide.html. Last accessed 17 apr 2008.
unknown. (2008). Guide to AA Ratings and Awards. Available: http://www.theaa.com/travel/accommodation_restaurants_grading.html. Last accessed 15 apr 2008.
unknown. (2007-08). Hotel. Available: http://www.businessdictionary.com/definition/hotel.html. Last accessed 18 Apr 2008.
great idea will definately help n wd certainly develop much more interest in f n b service,plz keep this blog updated ,cheers
Post a Comment